E-Commerce Operations Executive / Operations PIC at COMOTO MARKETING — JobSifu
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E-Commerce Operations Executive / Operations PIC

Johor Bharu, MalaysiaFull-time09:00 – 17:30Posted 3 days ago0 applicants
Salary
Salary not published
Experience
Mid
Seniority level
?
Match
Skills
5 required
E-Commerce Operations ManagementShopee & TikTok Shop ManagementOrder Processing & FulfilmentCustomer ServiceReturn & Refund Management
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Job summary

The E-Commerce Operations Executive / Operations PIC is a full-time position based in Impian Emas, Johor Bahru. Working hours are Monday to Friday, from 9:00 AM to 5:30 PM, and Saturday from 8:30 AM to 1:00 PM, with Sunday as the weekly off day. Salary is negotiable and will be determined based on the candidate's experience, skills, and job responsibilities.

Key selling points
Opportunity to take ownership of daily e-commerce operations and develop operational management skills.
Career growth opportunities, including potential promotion and salary adjustments based on performance.
Gain hands-on experience in e-commerce platforms, warehouse coordination, and logistics operations.
About the role
We are looking for a responsible, proactive, and detail-oriented E-Commerce Operations Executive to manage daily e-commerce operations, including order processing, customer service, warehouse coordination, inventory monitoring, and logistics arrangements. The ideal candidate should be able to work independently, solve operational issues efficiently, and coordinate with warehouse staff to ensure smooth daily operations and timely order fulfilment.
Responsibilities
  • Manage daily operations and order processing for Shopee and TikTok Shop platforms.
  • Respond to customer inquiries, including product information, sizing questions, and order status.
  • Handle return and refund processes, including return requests, returned item inspections, refund follow-ups, and after-sales issues.
  • Use the SiteGiant system to process orders and print Air Waybills (AWB).
  • Arrange and coordinate daily tasks for warehouse staff.
  • Monitor picking, packing, and order dispatch activities to ensure timely fulfilment.
  • Follow up with J&T and Shopee logistics providers regarding parcel collection and delivery issues.
  • Monitor inventory levels, identify out-of-stock items, and ensure product information is accurate.
  • Proactively identify and resolve daily operational issues to ensure smooth business operations.
  • Prepare daily operational reports and provide updates to management.
Requirements
  • Open to male and female candidates. No age restrictions.
  • Minimum SPM qualification. Skills and abilities are prioritised over academic qualifications.
  • Fluent in Mandarin (mandatory).
  • Basic proficiency in English and Bahasa Malaysia.
  • Basic computer skills and familiarity with Microsoft Excel.
  • Candidates with experience in e-commerce operations, customer service, warehouse coordination, or logistics will have an added advantage.
  • Hardworking, detail-oriented, responsible, and proactive.
  • Able to work independently, solve problems, and coordinate effectively with team members.
  • Willing to learn and committed to long-term career development.
What we offer
  • EPF
  • SOCSO
  • EIS
  • Annual Leave
  • Career advancement opportunities.
  • Potential salary adjustments based on performance.
Prepared to apply?

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C
Comoto
Recruiter · COMOTO MARKETING
About the Company
C
COMOTO MARKETING
Johor Bahru, Johor, Malaysia

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