Client Support Associate (Mandarin/Cantonese Speaker)
Location: Subang Jaya, Selangor (Connected to LRT Subang Jaya) | Working Days: 5 days per week | Working Hours: 24-hour rotational shift | RM4,500 – RM4,750 basic salary | Up to RM300 KPI incentive | RM20/day transportation allowance for eligible night shifts (10PM–6AM) | 1 month paid training
Join the team as a Customer Service Executive and be part of an international BPO project serving mainly Western customers. You’ll interact with customers, handle enquiries, resolve issues and provide a smooth customer experience while building valuable communication, problem-solving and international customer service experience. With a supportive working environment and paid training, this is a great opportunity to grow your career in the BPO industry.
- You will be handling customer inquiries using 3 channels (call, live chat and email). Your main responsibilities include:
- - Responding to customer enquiries and questions
- - Providing accurate information and assistance
- - Understanding customer issues and identifying suitable solutions
- - Resolving customer concerns professionally
- - Maintaining a positive customer experience throughout the interaction
- Requirements:
- 1. At least some experience in Customer Service or people facing role.
- 2. Strong language proficiency (English & Mandarin/Cantonese).
- 3. Good communication skills, problem-solving skills, and a good attitude.
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