CUSTOMER SERVICES CUM ADMIN

CUSTOMER SERVICE CUM ADMIN Job Scope *Assist in responding to customer enquiries via WhatsApp and phone calls. *Organise, check, maintain, and file employer and domestic helper documents. *Update customer follow-up records, CRM systems, and tracking sheets. *Follow up on pending cases, interviews, documentation, and application progress. *Assist in arranging video interviews between customers and domestic helpers. *Handle general administrative duties and data entry. *Assist in preparing biodata, quotations, invoices, and other related documents. *Assist with filming, creating, and posting content on Facebook, TikTok, and Instagram. *Support the Sales Team with customer follow-ups and coordination. *Ensure customer and case information is updated accurately and on time. *Perform other duties as assigned by the management.