Customer Service (Freight Forwarding)

The hiring team has not published a long description yet.

• 1. Handle customer inquiries related to shipment, delivery, and logistics services.
• 2. Coordinate with customers, shipping lines, agents, and internal teams to ensure smooth shipment processes.
• 3. Prepare and follow up on shipping documents and related administrative requirements.
• 4. Monitor shipment status and provide regular updates to customers.
• 5. Handle customer complaints and coordinate with relevant teams to resolve issues.
• 6. Maintain good relationships with existing customers.
• 7. Ensure all customer requests and shipment information are properly recorded and followed up.
• 8. Support the sales and operations team when needed.

• 1. Minimum 1–2 years of experience in Customer Service, Freight Forwarding, Logistics, Shipping, or a related industry.
• 2. Familiar with sea freight, NVOCC, freight forwarding, or logistics processes is preferred.
• 3. Good communication and customer service skills.
• 4. Able to coordinate effectively with internal and external parties.
• 5. Good attention to detail and follow-up skills.
• 6. Proficient in Microsoft Office.
• 7. Good command of English & Bahasa/Malay, both written and verbal, is preferred.
• 8. Able to work independently and as part of a team.
• 9. Able to join immediately