Customer Success Executive at AUAU — JobSifu
A

Customer Success Executive

Kuala Lumpur, MalaysiaFull-timePosted 3 months ago2 applicants
Salary
MYR 3,500 - 4,500
per month
Experience
Mid
Seniority level
?
Match
Skills
5 required
CRM ManagementSoftware TestingCustomer SuccessTime ManagementTeamwork
Job summary

AuAu is looking for a passionate and customer-focused Customer Success Executive to join our growing team. If you enjoy helping businesses succeed, solving customer challenges, and working with innovative SaaS technology, we'd love to have you on board. You will play a key role in ensuring our customers get the most value from our appointment management platform.

Key selling points
Join a fast-growing SaaS technology company
Work with innovative appointment booking software used by professional studios
Continuous learning, product training, and professional development
About the role

As a Customer Success Executive, you will be responsible for onboarding new customers, providing product training, handling customer enquiries, and ensuring clients maximize the benefits of the AuAu appointment software. You will build strong customer relationships, identify opportunities to improve customer satisfaction, and collaborate with internal teams to deliver an exceptional customer experience.

Responsibilities
  • * Onboard new customers and provide software training.
  • * Assist customers with product setup and account configuration.
  • * Respond to customer enquiries via phone, email, WhatsApp, or live chat.
  • * Build and maintain long-term customer relationships.
  • * Monitor customer satisfaction and identify improvement opportunities.
  • * Work closely with the product and technical support teams to resolve issues.
  • * Prepare customer reports and maintain accurate CRM records.
  • * Promote new features and best practices to existing customers.
  • * Ensure customers achieve success using the AuAu platform.
Requirements
  • * Diploma or Bachelor's Degree in Business, Marketing, Information Technology, or a related field.
  • * Fresh graduates are welcome to apply.
  • * Excellent communication and interpersonal skills.
  • * Customer-oriented with strong problem-solving abilities.
  • * Comfortable using cloud-based software and digital tools.
  • * Able to multitask and manage multiple customer accounts.
  • * Experience in SaaS, customer service, or account management is an advantage.
  • * Positive attitude and willingness to learn.
What we offer
### Benefits
* Competitive salary package
* Performance bonus and annual increment
* EPF, SOCSO & EIS
* Annual leave and medical leave
* Medical benefits
* Flexible working environment
* Professional training and career development
* Career advancement opportunities
* Exposure to the latest SaaS technologies and cloud solutions
* Friendly, collaborative, and innovative working culture
* Employee recognition and team-building activities
* Opportunity to work with a fast-growing technology company
Prepared to apply?

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c
chan
Recruiter · AUAU
About the Company
A
AUAU
Kuala Lumpur, Malaysia

AUAU is a leading appointment management software platform designed to help professional studios and service-based businesses simplify bookings, manage customers, and grow their business with ease. Ou…